Contact Us: +91 - 11-65161234
Timing: 9AM - 6PM (Mon to Sat)

Return Policy

We're sure that you'll love your Jewelsify items, but on the rare occasion that it isn't 100% right just send it back and we'll be more than happy to give you a full refund or an exchange (This excludes items made or ordered specifically to your requirements, personalized items, Jewelsify.com Gift Cards and pre owned items.). Just make sure that the product is in its original packaging and accompanied by proof of purchase (receipt or dispatch invoice) and return the unworn item to us within 30 days.

30 DAYS RETURN POLICY:

We do not just sell; we also make sure that our clients are most satisfied after buying the precious products from us. Our 30 days return policy seconds our commitment to our customers' satisfaction. This feature will provide you efficient time to make sure that your purchase is perfect. In case you want to return, we will surely provide you with a full refund or exchange, within two working weeks. However, the product must be without custom engraving, in its original condition and with the certification. This is applicable only for orders within India only.

FEW TERMS AND CONDITIONS, YOU NEED TO READ TO UNDERSTAND OUR RETURN POLICY.

You cannot claim for any customized jewellery, which includes personalized/engraved products manufactured/ ordered with specific instructions from Customer is not eligible for return/ money back. If you want to exchange or return gold coins, you need to visit our store/head office.

Our quality experts will examine products once you return. If they find it damaged, resized (by jewelers excluding Jewelsify) or altered, we will not consider and conduct a return/ money back policy.

You have to produce original product certificate and original / copy of Invoice to eligible for 30 days exchange policy. However, after 30 days, invoice submission shall be optional.

In case if you cannot produce a certificate due to any reason, we will send the diamond to the lab for the recertification. The costs shall be borne by the customer.

Our team will review the product and decide the return/ money back amount. In case, any coupon, Discount or Promo Codes are used during the main purchase, the amount will be reduced by the amount similar to the Coupon, Discount or Promo Codes.

The Value Added Tax is applicable for all Money back transactions and will be collected from the money back value. The current rate is 1%

In case of Money back, the compensation shall be completed by way of NEFT within 15 days of receipt of product along with Certificate and Invoice subject to quality authentication and reception.

Jewelsify Commerce Pvt. Ltd. reserves the right to alter the exchange/money back price of the product based on the Quality examination.

In case of exchange, the customer will have to compensate the divergence between the new product chosen and the assessment of the old product before send off.

For the 30-day Exchange/Return policy, if the product is purchased at a discounted price under any promotion scheme, then Jewelsify will only repayment the discounted price as per the invoice.

SHIPPING COSTS:

Under the 30 days return policy, you will receive complimentary return shipping on all resizing, exchanges or refunds.

SHIPPING COSTS:

Under the 30 days return policy, you will receive complimentary return shipping on all resizing, exchanges or refunds.

HOW TO RETURN?

Call our Customer care Professionals and tell them your order number and they will provide you a Return Authorization Code. We will send you a tamper proof package with your return authorization code, a unique serial number and your name and address. Put your jewellery in that package and call our customer care team and we will send a courier to pick it up from your address and we will start your refund process.

Back to top